We understand that unanticipated events occur in everyone’s life. Unforeseen events are probably reasoning why you might consider cancelling an appointment.

However, please be aware that appointments cancelled within a 24-hour notice period or if you do not turn up for your appointment – this will incur the full charge of the treatment before we can rebook you in again.

Late or last-minute cancellations and ‘no-shows’ disrupt the conscientious and prompt service we aspire to provide to all, we are busy and there will always have been someone who could have been fitted in to missed appointment slots, which is why, as a courtesy to other guests and to staff, these charges exist.

If you are taken ill or there is an emergency or an unavoidable matters, we are reasonable and will try our best to accommodate your matter, please let us know in the first available instance and I will waive our fees.